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Table 6 Travel related experience for residents of Dubai, United Arab Emirates who sought medical treatment overseas during 2009–2012

From: Motivational factors for choosing treatment destinations among the patients treated overseas from the United Arab Emirates: results from the knowledge, attitudes and perceptions survey 2012

Variable

Total Sample N (%)

Federal Republic of Germany N (%)

Other Destinations N (%)

P-value

Months ago was the trip

Mean ± SDa

15.66 ± 15.71

16.53 ± 15.26

14.93 ± 16.09

0.37

Type of Healthcare Services

   

0.042

 Inpatient

228 (68)

113 (74)

115 (61)

 

 Outpatient

102 (30)

38 (25)

64 (35)

 

 Unknown

6 (2)

1 (1)

5 (3)

 

Treatment Available in the UAE

   

0.08

 Available

96 (29)

40 (26)

56 (30)

 

 Not Available

187 (56)

94 (62)

93 (51)

 

 I don’t know

53 (16)

18 (12)

35 (19)

 

Treatment Coverage

   

< 0.001

 Government Expenses

265 (79)

141 (93)

124 (67)

 

 Other Sources

71 (21)

11 (7)

60 (33)

 

Refund Policy Healthcare Abroad

   

0.71

 I know

40 (12)

17 (11)

23 (13)

 

 I don’t know

296 (88)

135 (89)

161 (88)

 

Satisfaction of the Healthcare Services Provided Overseas

   

0.06

 Very dissatisfied

12 (4)

7 (5)

5 (3)

 

 Dissatisfied

8 (2)

7 (5)

1 (1)

 

 Neutral

12 (4)

6 (4)

6 (3)

 

 Satisfied

89 (26)

44 (29)

45 (24)

 

 Very Satisfied

215 (64)

88 (58)

127 (69)

 

 Mean ± SD

3.45 ± 0.94

3.31 ± 1.06

3.56 ± 0.82

 

Recommending Overseas Experience to Others

   

0.99

 Recommend

302 (90)

137 (90)

165 (90)

 

 Don’t Recommend

33 (10)

15 (10)

18 (10)

 

Aspects of Services Wish to Be Available in the UAE

   

0.11

 Waiting time

142 (42)

57 (38)

85 (46)

0.11

 Healthcare provider Communication

277 (82)

121 (80)

156 (85)

0.21

 Hospitality

89 (26)

45 (30)

44 (24)

0.24

 Education & Reading Material

17 (5)

10 (7)

7 (4)

0.25

 Convenient Atmosphere

215 (64)

92 (61)

123 (67)

0.23

Unfavorable Reactions/ Complications/ Outcomes During and After the Treatment

   

0.002

 No

274 (82)

113 (74)

161 (88)

 

 Yes

62 (18)

39 (26)

23 (13)

 

I know where to report medical error

   

0.16

 I don’t Know

50 (15)

18 (12)

32 (17)

 

 I know

286 (85)

134 (88)

152 (83)

 

Where to Report medical error

    

 Embassy

237 (71)

109 (72)

128 (70)

0.67

 Overseas Patients Affairs Office

95 (28)

47 (31)

48 (26)

0.33

 Police

15 (4)

6 (34)

9 (5)

0.68

 Hospital Administration /complaint center

40 (12)

18 (12)

22 (12)

0.97

Next decision if there was delay in issuing visa

   

0.19

 Wait for Visa

257 (76)

119 (78)

138 (75)

 

 Look for Another Destination

54 (16)

26 (17)

28 (15)

 

 Search HCP in UAE12

25 (7)

7 (5)

18 (10)

 
  1. a SD Standard Deviation