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Table 6 Travel related experience for residents of Dubai, United Arab Emirates who sought medical treatment overseas during 2009–2012

From: Motivational factors for choosing treatment destinations among the patients treated overseas from the United Arab Emirates: results from the knowledge, attitudes and perceptions survey 2012

Variable Total Sample N (%) Federal Republic of Germany N (%) Other Destinations N (%) P-value
Months ago was the trip
Mean ± SDa
15.66 ± 15.71 16.53 ± 15.26 14.93 ± 16.09 0.37
Type of Healthcare Services     0.042
 Inpatient 228 (68) 113 (74) 115 (61)  
 Outpatient 102 (30) 38 (25) 64 (35)  
 Unknown 6 (2) 1 (1) 5 (3)  
Treatment Available in the UAE     0.08
 Available 96 (29) 40 (26) 56 (30)  
 Not Available 187 (56) 94 (62) 93 (51)  
 I don’t know 53 (16) 18 (12) 35 (19)  
Treatment Coverage     < 0.001
 Government Expenses 265 (79) 141 (93) 124 (67)  
 Other Sources 71 (21) 11 (7) 60 (33)  
Refund Policy Healthcare Abroad     0.71
 I know 40 (12) 17 (11) 23 (13)  
 I don’t know 296 (88) 135 (89) 161 (88)  
Satisfaction of the Healthcare Services Provided Overseas     0.06
 Very dissatisfied 12 (4) 7 (5) 5 (3)  
 Dissatisfied 8 (2) 7 (5) 1 (1)  
 Neutral 12 (4) 6 (4) 6 (3)  
 Satisfied 89 (26) 44 (29) 45 (24)  
 Very Satisfied 215 (64) 88 (58) 127 (69)  
 Mean ± SD 3.45 ± 0.94 3.31 ± 1.06 3.56 ± 0.82  
Recommending Overseas Experience to Others     0.99
 Recommend 302 (90) 137 (90) 165 (90)  
 Don’t Recommend 33 (10) 15 (10) 18 (10)  
Aspects of Services Wish to Be Available in the UAE     0.11
 Waiting time 142 (42) 57 (38) 85 (46) 0.11
 Healthcare provider Communication 277 (82) 121 (80) 156 (85) 0.21
 Hospitality 89 (26) 45 (30) 44 (24) 0.24
 Education & Reading Material 17 (5) 10 (7) 7 (4) 0.25
 Convenient Atmosphere 215 (64) 92 (61) 123 (67) 0.23
Unfavorable Reactions/ Complications/ Outcomes During and After the Treatment     0.002
 No 274 (82) 113 (74) 161 (88)  
 Yes 62 (18) 39 (26) 23 (13)  
I know where to report medical error     0.16
 I don’t Know 50 (15) 18 (12) 32 (17)  
 I know 286 (85) 134 (88) 152 (83)  
Where to Report medical error     
 Embassy 237 (71) 109 (72) 128 (70) 0.67
 Overseas Patients Affairs Office 95 (28) 47 (31) 48 (26) 0.33
 Police 15 (4) 6 (34) 9 (5) 0.68
 Hospital Administration /complaint center 40 (12) 18 (12) 22 (12) 0.97
Next decision if there was delay in issuing visa     0.19
 Wait for Visa 257 (76) 119 (78) 138 (75)  
 Look for Another Destination 54 (16) 26 (17) 28 (15)  
 Search HCP in UAE12 25 (7) 7 (5) 18 (10)  
  1. a SD Standard Deviation